At Metropolis, we are passionate about creating easy-to-use tracking and reporting software solutions that have a positive impact on the businesses we serve. Our software helps organizations by offering them insight into their voice network so they can reduce costs, improve productivity, increase revenue, and minimize liability.
Our solutions have been installed in several thousand sites in the US and abroad, and our varied customers include hotels, resorts, casinos, call centers, hospitals, school districts, universities, government agencies, military bases and Hollywood studios, among many others.
From our headquarters in Fort Lauderdale, FL, we provide service and support to our reseller partners and end user clients in North America and around the globe.
We provide full support between 9:00 am – 6:00 pm Eastern Time, Monday through Friday. Please give us a call at 954.414.2900.
Our top priority is to make sure you have no downtime our emergency technical support team is available 24/7/365 for customers needing assistance after hours. Please give us a call at 954.414.2900.
Metropolis is committed to ensuring your network security while also providing the outstanding technical support you have come to expect. Screen sharing and remote control of customer computers is 100 percent permission-based. Microsoft Teams, Webex, Zoom, and other conferencing tools which are now readily available, with a quick call.
Metropolis conducts weekly web-based training for our customers. The training sessions typically are between thirty minutes to an hour in length, and allow you to ask any questions you may have on running or customizing the software to your needs. Contact your phone system dealer for information on joining one of our trainings, or contact a member of our sales team.
If your software system is not working, and you are unable to wait until the next business day for support, please call us at 954.414.2900.
Please be aware that requests for installation, customization, or support renewals will be responded to the next business day.
Metropolis Corp prides itself on its reputation for superior customer service and fast, friendly, and efficient technical support. Unlike many other competitors on the market, our live technical support is included for one full year after purchase of any of our solutions.